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have you the latest service pack and firmware if your using ip connect from an 8xxx

you need the new console ospc

you can still purchase mapd,s but not from Avaya you would need the CT server to sit in the middle of the mapd and the witness sorry I can't be of much more help but giving company details is against the forum rules

Avaya does not support a mapd but it will work if it has the correct set up using a cti server middleware but your better upgrading to an 8700

its quite old software but you can use a mapd or perhaps an AES the witness will only record the stations you want to record by putting them in the witnesses database

im sure BP's will do a time and materials contract if you ask

you can use witness to service observe the agents so no need to punch down wires any more currently this would need an AES to connect to the Avaya really need to know what Avaya system you have in place

if you find out let me know

you can have 2 cms machines running its called high reliability cms there are write ups on the avaya web site

upgrade the firmware or downgrade the firmware then put back on the original

ok cm4and cm 3.1.4 can stop telnet working login via putty on port 22 then type "ip telnet" job done

yes we have done this in south africa and have the setup notes for sms messaging using nice and an avaya aes server drop me a mail if we can help

http://support.avaya.com/japple/css/japple?PAGE=Document&temp.productID=107755&temp.bucketID=162024&temp.documentID=302789 see avaya support pcn 1083u it says theres a fix via t4 if using static addressing

if its a later version try status socket-usage

buy the upgrade from genesis at 02073964000 and i am sure they can include the cost of dsa in the price as well as a clan board for telneting into the definity ask for new business sales

try mark.ringsell@genesis-tel.com

on early versions of wallboard this was a common problem reinstall using latest level but only once as what happens is if the software is installed twice on a reboot the boot up creates 2 files and the wallboards lock up look for the directory walld if memory serves me right

try control cc just before reboot this puts the audix in a o&m state and you can turn off autoboot also their is a switch setting on the hard drive for autoboot for best results upgrade to audix 3.2.5