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Call Pickup Problem
The bell continues to ring, and ultimately, somebody else picks up the call.- ryg
- Post #3
- Forum: Cisco: Call Manager
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Call Pickup Problem
We have users logged in to their Cisco Agent Desktop taking inbound calls. They back up our Centrex emergency line, which when a call arrives, it rings an analog bell. The bell and the agent are in the same pickup group. Sometimes, when an agent is on an ACD call, the oPickup key will not work...- ryg
- Thread
- Replies: 2
- Forum: Cisco: Call Manager
