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motagoblin's fix resolved it for me. It was a setting in the Call Manager. I didn't need to change anything on the service provider's side (thank goodness).

Does anyone know of an Outlook plugin that would allow you to initiate a conference by calling out to multiple phone numbers at once? I am running CCM version: 6.1.1.3101-1 Thanks, Joe

Is it new to Unity 7.0? I haven't heard of it but want to try it out. I'm running Unity 5.0 Build 5.0(1) and don't see that feature anywhere.

Is there any way to change Unity so the voice mail files that are delivered have unique file names instead of them all being called VoiceMessage.wav ? Maybe having them numbered sequentially or something?

Cool. I will let them know about that too.

Right clicking on the user name did it! That was exactly what we needed. Our receptionists were never trained to right click on the user names, they always drag & drop. And I'm new to Call Manager and have no experiance with Attendant Console. Thank you!

That is good information. Thank you.

We are running Call Manager 6.1 so I'm not sure if this applies.

Using the Attendant Console, is there a way to transfer an inbound call directly to an extension's associated voicemail box?

I've been testing some new cell phones and the ones that are on 3G cellular networks do not receive Caller ID when the call originates from or is routed through Call Manager. Whether calling from an extension to the cell phone or calling from outside the Call Manager into the systen and...