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Hi All, Ive inherited a KX-TVM50, I'm running the Maintenance Console and trying to access the system via PC and the USB is configed properly and my laptop knows im connected to a VPS. My challenge is that the System Manager password that was supplied does not work for PC managment. Is there...

This is the second ds30b ive had with this issue (first RMA'd), tried them both in a different ipo on 9.1.0.437 software with no luck. Same symptoms. Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition

hey guys, looking for assistance with a ds30b module that will not start up on ipov2. No lights what so ever. DTE shows that the module is looking for the firmware. tried: -creating a config with the module in it and rebooting ipo with several different tftp settings (manager, pumpkin, memory)...

I get this sometimes when we pre-record greetings before the time is set properly. Use embedded file manager and check the dates of the affected recordings. If they are accurate you will need to delete all instances of the clip and then reboot with correct time. Stiv Taber Certified in...

Its under lines configuration as "prefix" Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition

How does your callflow work? sounds like you recorded a prompt for a menu or generic token and then pointed it a mailbox. Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition

Using the sql driver when creating my machine data source already. Will check to see if its up to date though. Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition

Trying to connect voicemail pro to a sql database to log data from a telephone survey; been troubleshooting it for a while but am unable to get the vmpro to connect and write to the database. Call flow goes: Start point --> 'db open' token --> 'generic' where a prompt is played and $KEY is...

When troubleshooting a similar issue Avaya indicated that idle loop current outside of 23-35mA doesnt meet their spec. Sure enough the trunks we were working with were hot, over 40mA idle loop. Resistors fixed the issue. Stiv Taber Certified in Convergent Network Technologies APSS - SME...

I had a similar issue lately and it was occurring because the time on the system was incorrectly set initially, a test voicemail was left and then the system time was updated. We were then unable to retrieve the messages. My resolve was to manually delete the test messages and reboot. Stiv...

Agree with tlpeter, most datacenters in our region are able to provide a PRI from the CO that can be used as your PSTN connection Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition

How are your shortcodes setup? In your screenshots it doesnt look there is a plus beside the shortcodes entry. You need to add an entry in there with the same name as your shortcode in the telephone number field. So: Code: *80 Feature: Voicemail Node Telephone Number: AutoAttend Then in VMPro...

i use pumpkin tftp. you need to set it up to allow get/put from all ips on the subnet that your working on, also tell the ipo under the system tab where the tftp server is. when i have issues with manager/sd tftp this little server always does the trick for me. Stiv Taber Certified in...

hows your call flow work? if you're sending all your calls initially to a main huntgroup you can turn on Log Missed Hunt Group Calls this will store answered calls and the last 10 missed...not the best, but it wont cost you $800 :) I recently ran across this, but have not had a chance to test...

What do you see in monitor after enabling tftp trace? I find that quite often even when the correct bins are present i will need to reload them to the sdcard using embedded file management. 1403's are the worst offenders. Stiv Taber Certified in Convergent Network Technologies APSS - SME...

I agree with telcoguy. one way or no audio is usually a media path/routing issue. Try disabling any SIP Alg features and firewalls on the router to test. Do you have any working SIP endpoints? Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO...

when you run monitor with the appropriate filters enabled do you see the message packets being sent to your relay? I often run a small packet sniffer (smart sniff) to capture smtp server responses to the IPO. Now and again on embedded mail systems I get messages that are undeliverable and jam...

I always use an impedence matching transformer for MOH and paging, I always use the WMT1A: http://www.bogen.com/products/pdfs/specialelectronicspdfs/WMT1As.pdf Stiv Taber Certified in Convergent Network Technologies APSS - SME Communications PA - Implement IPO Professional Edition

I recently had the same issue, date on the IPO was wrong. Messages could be seen in visual voice but would not do MWI on 1400's, or allow visual voice management. Changed the system date, deleted the offending messages using Embedded File Management and everything started working as it should...

the bins are the phones software. open up Monitor and check to see what the tftp request from the extensions are. What is your tftp type set to in Manager? Then either download a new copy of the Admin Release and manually put the bin file on the sd card using embedded file manager in manager...