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You could try adding another intercom key. Also are the lines analog or are they incoming on a PRI or T-1? If the main number is coming in on a target line you could check the number of appearances on the operators set. I will try adding an intercom to the other set. The line is a T-1. FYI...

What does the 2nd call do? The Operator telephone has Forward to XXX, and the back up has a call, and you test with cell, what's happening at Operator DN? It rings at the operator desk and then rolls to voice mail -GP

>>What about putting the lines to a Hunt Group with the 2 phones as members of that Group. Then it would ring both phones. Then when she leaves she could set up a Night Service and have the person that covers the lines as a Ringing set for the Service. I thought about that but while it would...

>>How many intercom keys are on each phone? Also do the lines appear on the sets she is fowarding to? 2 intercom keys. Are you suggesting that I allocate keys to incoming lines on the phone not at reception? -thx

Yep...

We have a BCM400 ver 4. Here's the issue: The person in charge of answering the phones splits time between the front desk and a desk in the back. When she goes to the back she'll do a Forward All Calls to her DN. When she leaves for the day, she'll Forward All Calls to another employee's DN to...