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Symposium CC6 & Voip i/d
I know the calls are all treated through the trunks and are identified through applications when it comes to stat reporting. The thing that the agents need to be able to identify is whether the call is VOIP or not. I'm part of a call centre that deals with patients and also emergencies on...- Judkins07
- Post #4
- Forum: -General Telephony discussion
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Symposium CC6 & Voip i/d
Just throwing this one out there! I have been asked by the call centre whether there is any software which will help users identify when we are receiving a VOIP call. We don't have full CLID and even if we did with the non geographical telephone numbers that some of these service providers...- Judkins07
- Thread
- Replies: 3
- Forum: -General Telephony discussion
