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expected waiting time
What is the formuala of the 'expected wait time' - how is it calculated? How old is the historical data basis for the calculation?- berute
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
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expected wait time
What is the formuala of the 'expected wait time' - how is it calculated? How old is the historical data basis for the calculation? Thanks - an greetings from Austria!- berute
- Thread
- Replies: 1
- Forum: Nortel: CS1000 (Meridian) systems
