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  • Users: JB78
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  1. JB78

    Training?

    For the past year I have been learning how to manage our phones and queues etc in our call center. We have a Nortel Option 81c. Upgrading soon to a 1000E. More and more I am being asked to do more things with our PBX and would like to get some formal training. Could someone point me in the...
  2. JB78

    Adding new TNs to Symposium

    I actually did just that and they all say "aquired logout". When an agents logs into soft phone it says "aquired login" but does not register the agent as logged into Symposium and the agent doesn't get a call. Not sure what I have missed.
  3. JB78

    Adding new TNs to Symposium

    We have added 20 new stations in our call center. They are all programmed and ready to go except that I need to add the Terminal Number address to Symposium and aquire them. How do I add these addresses????

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