I am referring to Call Centre Skillsets. And right now I have it where the incoming call goes into a skillset then when it transfers it gives me the hold time and music.
I am having a problem with the use of levels of skillsets. Currently I has a main message play with 2 skillsets below and then the 2 skillsets create into another 2 skillsets each, so the total skillset I created is 7.
It works fine when someone calls in but when the transfer from one to...
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