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sandymil: We tested this and it's the opposite. When an agent becomes idle, they get the call immediately and much-longer-available (4 minutes, perhaps) don't get offered the call. But maybe I'll suggest they remove that directive since it has no effect in this case. captaingadget: After your...

captaingadget, yes this is an accurate description of the problem. The calls that queue will only be offered to agents who become newly available (either on call that ends, or make themselves busy/available). Newly arrived calls - not transfers - do get offered right away. An additional point to...

captaingadget - We normally have a WAIT 2 because we have a 3.3 second answer requirement. Would WAIT 6 add 6 seconds to our answer time? sandyml - below are the salient bits of code so you can see what our client is doing. milesprower - we are using Symposium and know it's not supported. But...

My client has a Symposium system with somewhat complex scripting. They have asked me for help with what seems to be a bug with transferred calls. Under certain circumstances, I see that there are idle agents in a skillset and a call waiting in that skillset. It does not get presented to any of...