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  1. uncleb23

    BCM 400 - setting up priority

    My mistake thanks.. Posted there
  2. uncleb23

    BCM 400 setting up priority.

    I have bcm 400 and within my skill set I have all CSR's at the same priority however when a call comes in it does not going to the CSR that has been available the longest. Does anyone have any idea how to set this? or change this setting to my choosing?
  3. uncleb23

    BCM 400 - setting up priority

    I have bcm 400 and within my skill set I have all CSR's at the same priority however when a call comes in it does not going to the CSR that has been available the longest. Does anyone have any idea how to set this? thanks!!

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