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Any help is appreciated. I am turning it off via the envelope button. I press it and in the display it says call back? I answer yes and it gives me the options of erase or call. I press the erase button. I do verify that I have no messages in the mailbox. It happens everyday. I come in...

Can you tell me the exact instructions to ftp to the box? Or maybe direct me if the instructions are in the Technician's handbook? I hate to be so uneducated. Thanks for your help.

The problem is still happening. I don't know where I enter the diag.dat. Can you tell me what the procedure is on using the diag.dat? I would greatly appreicate it. Thanks, TXMitel

All ports were in the hunt group but not in numeric order. At the end of the hunt were two ports out of order. I have corrected the order and will check tomorrow to see if it made a difference. Thanks for your help.

Thanks for the questions - Not all sets are affected but several are. All sets are IP. Lights are turned off and the next day they are back on. Someone in the office around 2-3am said that they turned on at that time so the system is turning them on during the overnight routine. TXMitel

To troubleshoot a problem with MW lights Mitel Article ID# 05-5107-00006 says to use diag.dat file to troubleshoot.(/vmail/c/voxdrv) and look through the 3am routine. Our lights are being turned on overnight with no messages in the mailboxes. What do I do? I have never used this before...