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Routing Calls from ICM IVR to IPT extensions directly
Dear All, I am about designing a call flow with its associated ICM script for an IT support center, that would route calls via an IVR prompt to different skill groups using the CED node. I also want the caller to have the option of connecting directly to the IT support staff (an agent) by using...- Babod
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- Forum: Cisco: Intelligent Contact Management (ICM)
