Search results for query: *

Tom, If I do the reset/restore will that erase any sort of programming? Like extensions assigned to those ports? Do I need to do a backup or anything? Thanks for the input.

Thank you guys. dagwoodsystems - I found one of your posts and I checked and it is a 617F34, hardware vintage 52, firmware vintage 12, application vintage 22. http://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?/ubb/get_topic/f/5/t/004184/p/1.html Thanks again for the advice.

Some additional info: It appears that it's the top 4 ports on the module that are having the problem. The extension that was acting up a few months ago was using the 3rd port from the bottom, but all surrounding ports seem to be working OK. When I say they can't dial out - they can hear the...

Hi Everyone, We have a Merlin Magix with a 016 T/R board that seems to be giving us trouble. A few months back an extension completely lost a dial tone and could not send or receive calls. We switched it to a different port on the same board and it is now working OK. Now, we have two more...

Point of Sale Professional question.... I recently replaced one of our registers with a new computer, created a new Register in MAS, and now get as far as the "Register Logon" screen. When we enter in a cashier, password, and try to open a cash drawer, there is no option to do so. The check...

Thanks again guys for continuing to humor me. Technically, thanks to your help my problem is fixed - the phone system is behaving as requested. I'm just curious how this all works for my own benefit. I appreciate the offer of remote assistance but I don't think that will be necessary. It's not...

Below is the extension that an outside call rings to. I understand that all the other phones are ringing because they have Primary Coverage buttons for this extension. What I don't understand is how the system knows that when someone outside dials our 800 number they should be routed to ext 210...

Is there some kind of report I can run to find out how external calls are being routed? I tried printing the PRI report, but it was blank. I'm not sure how to tell if there is a DID that's not being used. Sorry again for my ignorance here...I think I need to find a good book to study=)

Thank you both! Nothing came up when I printed the PRI Info, but when I examined the phones I found they were all programmed with a primary cover button for a certain extension(PrmryCov xxx -I). I can't believe I didn't think to check that before. I think setting the majority of these to...

Thanks for the response! I don't believe it is being answered by an auto-attendant. It just rings straight through to those extensions. At night calls go to an extension with a common voice mail box. I did the print in WinSPM - there is one group with SOME of the extensions that ring in it...

Hi Everyone, First of all, this is my first post here. I am new to the job and know next to nothing about phone systems, so please forgive my ignorance. We are set up so that whenever someone calls our 800 number, all the phones in the sales dept. ring at once. I've been tasked with figuring...