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  1. Bryanc61

    AHT

    Below is what I found to calculate AHT from Tek tips: I have discovered that I cannot modify any of the reports. But the Agent Performance reports will give the average talk time for each agent. Speaking of AHT, We are in a process of reviewing what should constitute Average Handle Time. Has...
  2. Bryanc61

    AHT

    Average Handle Time. There is no historical report that shows this, at least I can't find one.
  3. Bryanc61

    AHT

    Does anyone know how to find AHT? Can I pull a report or do I have to write my own script?

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