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Thanks for your suggestion BOBROW, the call forwarding trick works if I forward the call to the public #!

Thanks! Call forwarding trick worked!

Pardon my lack of explaining things well, but yes, transfers to ext. 123 work, but if I try to dial it, it just rings and rings. I'm trying to come up with a method of accessing a skill set using its CDN from an internal phone.

Thanks for the replies guys. So, based on your responses, there is no way to share an internal extension (using a CDN) with a numnber that has a public line linked to it as well to the extend that you can either transfer to the extension or transfer it? I need to have one extension, for...

Pardon my typo, I meant CDN # in the first sentence.

Hello all, I am working with a call center that has a 800# receive target line for skill set 1 along with a CDN $. If I transfer calls that were public inbound calls to the CDN internally, CSRs' phones that are in that skill set ring. If I try dialing the CDN # from an internal phone, it...