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AVAYA / Verint Contact Viewer - Audit Database
I have been exploring the eWare and Audit tables in the eWare DB for the AVAYA Contact Viewer in order to report on individuals accessing calls to review. I am wondering if anyone would like to share and discuss any best practices or experience. We have an AVAYA IP switch with AVAYA Contact... -
AVAYA Contact Viewer (Verint Contact Viewer) Audit Tables
I have been exploring the eWare and Audit tables in the eWare DB for the AVAYA Contact Viewer in order to report on individuals accessing calls to review. I am wondering if anyone would like to share and discuss any best practices or experience. We have an AVAYA IP switch with AVAYA Contact...- riothng
- Thread
- Replies: 1
- Forum: Avaya: IP Office
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Enabling more than two calls held
Perfect and easy to do! I really appreciate the assistance. Daniel- riothng
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Enabling more than two calls held
We are on an Avaya G3 V13 CM 3.0. I have a 4610SW IP phone that has three lines available (call appearances). I have a user needing to be able to place three calls on hold simultaneously. The phone can only handle two inbound calls placed on hold and sends the third extension call straight to...- riothng
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
