Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. tompinuk

    Routing calls to an idle agent

    DuncEJT, Hi I know this is many months later BUT did you ever solve your problem? Is it important? There are some CTI solutions that may just help. Rgds, Tompinuk
  2. tompinuk

    Aspect Event Bridge Software

    Ali, Hi Your posts on this matter caught my interest. I see from your Feb post that the client is running "pure" App Br and not through CTI Server? Very unusual. Is that true? At this point, are you trying to get UIP/M3 to behave like a CallTrack or CallInformation App Br message? Regards
  3. tompinuk

    Aspect WinSet OCX

    I'm glad that you have now come right and are able to proceed. I hope it all goes well. Regards, Tom
  4. tompinuk

    Automatic idle no reason

    Thanks, thats quite an interesting quirk to know about.
  5. tompinuk

    Automatic idle no reason

    Are you running Network InterQ between multiple ACD's by any chance?
  6. tompinuk

    Aspect WinSet OCX

    OK, from the terms you are using it appears that we are talking about two different things here. In your opening post you mention WinSet. This is an agent softphone product that was created for the Aspect CallCenter ACD only. In the 2nd last post you mention Unified IP thus: ..\Aspect...
  7. tompinuk

    Aspect WinSet OCX

    When you say "integrate to Saleforce" just what do you need to do to "integrate". Are you looking for screen-pop, softphone, CTI Call control...? Aspect Contact Server CTI will offer you C#, VB.NET, Java, C and there is also an OCX available. A third party product will enable functionality...
  8. tompinuk

    Aspect UnifiedIP Custom Routing /CTI Question

    I too would be very surprised if Aspect supports and Contact Server funtionality in the UIP environment. What a pity...! From the little that I have been able to glean on UIP I do believe it will be possible to dictate routing within UIP but it all looked very untidy. I have no knowledge of...
  9. tompinuk

    Aspect WinSet OCX

    gkarlos, Hi, There used to be and, most likely still is, an OCX for WinSet. However, it is not easy to lay your hands on and requires license codes for the supporting DLL. May depend on your version of WinSet as well. I would suggest that you abandon the WinSet OCX route for integration and...
  10. tompinuk

    CallCenter 9.1.1 Voice Port Usage

    Hi, you should find a report something like "Voice Port Busy" which will give you details of VP usage.
  11. tompinuk

    abcon32.ocx design license not found

    You need to install the Abcon OCX using the Aspect supplied setup pack to get the required registrations. i.e. You will need the deployment CD for Contact Server.
  12. tompinuk

    Wrap-Up after internal transfer

    Your information is correct. This feature was only introduced from Rel 9 upwards.
  13. tompinuk

    ICM - Selection of a queued call

    Vampire, thanks for the response. From the little I know of the ICM environment, looking at the DNIS and subskilling would be great if the call had just arrived and was not yet queued (i.e. PreCall routing). The issue I have is that the calls are already queued in the CVP/IP-IVR. Does ICM...
  14. tompinuk

    Customview Producer Idle Codes

    Philevans, Hi I personally cannot assist but am pretty sure that this is possible. I will forward this message to some people that should be able to assist and then forward their response. Regards, Tom
  15. tompinuk

    Java Web application integration with Aspect Phone.

    newBee9, Hi. Just picked up on this thread. What Aspect ACD/switch do you have in place. The responses you are getting relate t an Aspect CallCenter ACD? However, from your postings it appears you may have Aspect UIP?
  16. tompinuk

    ICM - Selection of a queued call

    All, Hi For starters, I'm new to Cisco ICM and IPCC, so, I hope this is not a stupid question! Assume I have two call queuing on an IP-IVR against ICM skills groups Sales and Support. A Support call has queued for 2 minutes and Sales call for 1 minute, both are the same priority. I have an...
  17. tompinuk

    Aspect liccenses

    Hi, although we do not own any Aspect kit we market a skills routing solution that uses the Aspect contact server. As such we have a basic understaning of the model. I'll tell you what I know: Each regular teleset (IP or otherwise) will carry a license For UniphiConnect (IP or other) the...
  18. tompinuk

    Make Predictive Outbound Call Through Contact Server

    Hi, you will need Aspect licenses to use this functionality. They are attached to the purchase of a piece of hardware called an Auto Detect card from Aspect. I have used this feature before, so it does work. However, the full implementation of prective dialling is by no means trivial and...
  19. tompinuk

    Contact Server abcon32.ocx usage, how to connet

    PaulBeebe, Hi You would normally instantiate the abcon32 by placing it on a Form. You then connect to the CTI Server using the OpenConnection method which takes an IP address and port number (9001 is the normal client port to the Aspect CTI/CMI server). Just what is it you are trying to do in...

Part and Inventory Search

Back
Top