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  1. deefish

    ATT Alternate Destination Routing

    We did...then they don't get the proper cause code of 17 that ATT expects to see. I wonder if it has something to do with 'answer supervision'?
  2. deefish

    ATT Alternate Destination Routing

    We are struggling with trying to use ATT ADR with our Avaya switch. Call comes in from originator who has set up ADR using RouteIT. The vector just has one command: busy. ATT monitored the test calls and said we are sending the right Cause Code of 17 [user busy], but the message they are...
  3. deefish

    Multiple changes CMS Scripting and .csv file

    (I think I posted this in the wrong place first...so I apologize for the double posting!) I am trying to set up a .csv file that will contain Agent Skill changes that can be invoked by a CMS script. My problem is my limitation in knowledge of vbscripting. Here's our concept: The agent...
  4. deefish

    Changing Multiple Agent Skills with .csv file

    I am trying to set up a .csv file that will contain Agent Skill changes that can be invoked by a CMS script. My problem is my limitation in knowledge of vbscripting. Here's our concept: The agent IDs/Skills are in an Access db. A mgr selects the agents to be reset/changed. It creates a .csv...

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