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Yep. Parallel key. Good idea though!

Yep. Sounds like you've ended up about where I am. Thanks though for confirming my suspicions! I have searched for hospitality features for the old system, and found a few, but outside my budget range :( I currently have two 4-port interface cards, so maybe if I were able to have two OS2...

Sorry, I should have been more clear in my goal for the system, but thought it would be too confusing in the initial post. We need to have two separate dial-by-name directories. This is for a medical university. They want patients dialing in to be able to leave their doctor a message, but they...

Thanks fireeater! One question though, if I set it up as you suggest, won't I still just have one dial-by-name directory in the system? (the "enter the first three letters of the user's last name" directory) Is there a way to separate it into two separate directories?

Hi All, How would I go about tenanting in Active Voice Repartee voicemail V7.47, running on OS/2 Warp 4? I have an 8 port analog integration and would like to set 4 ports for use by one tenant and 4 ports for use by the other tenant. Both tenants are utilizing the same Avaya Definity PBX, but...

Hi, We currently have Active Voice Repartee version 7.48 for OS2 installed at our site. This is now a legacy product and no longer supported by Active Voice, but we need to add the Hospitality package. With no budget to upgrade the entire system yet, I'm stuck searching for an older version...

Hi All, Maybe I'm just dreaming, but the iPhone can run software, it can access wireless internet, and it can make phone calls. Is there any reason it shouldn't be able to telnet into my INADS port on the PBX? I have seen terminal emulators for the iphone, but they all connect through IP...

I would love to, but I had read that it only works well when you have a large volume of agents and calls with fairly consistent call length, otherwise the algorithm is inaccurate. Our clinic has two small hunt groups with 3-6 agents logged in at any one time and their call length varies wildly...

Thanks, the set of vectors in that post were the inspiration for mine above. It actually does the same thing as mine (counts number of people in the queue, not the queue position) and then adds expected wait time to that. This solution, as well as my own, work fine if you only tell the caller...

Thanks Mikey and Inerguard, I was afraid of that. Does anyone know of a way to access the queue position information with my existing features? I know that the system has to track that information already in order to process the queue. It stands to reason that there should be some way to draw...

Thanks, but I still have a problem. When I try to enter "interflow-qpos" it is rejected with the message: '"interflow-qpos" Lookahead Interflow feature not assigned' Any ideas? Thanks for your reply!

Hi all, My first post :) I tried to add a feature to our phone tree that tells the caller, "there are <number of calls> calls ahead of you." Unfortunately, I failed. What I ended up creating is a vector that tells the caller how many calls are in the queue. Not very helpful. How can I make a...