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sorry for not remembering the menus, but you need to check: Protocols need to match: Q.931/ETSI ,DSS1/EuroISDN, Q.SIG or DPNSS ? Using a direct connection, one side needs to be configured for network-mode, the other side for user-mode (CO vs. PBX). This configuration option defines which side...

Hi, I found a great article about the culture of firing staff in a different context. The title is about IT and developers, but I think the idea is fare more general, touching any employer: http://thedailywtf.com/Articles/Up-or-Out-Solving-the-IT-Turnover-Crisis.aspx

Yes, that how it works ;-) One thing to keep in mind: In the secondary/remote CCTs you should NOT play any announcements or provide music during Wait steps. That would force a "connect", the call would be removed from virual queueing at the originating (and other) sites, and can then be only...

Thanks a lot, good to know!

Then the name should be "guests only" ;-) No, it on the same switch, it could connect to all the guests but the other direction was not working. It was the "Cisco VPN Service" who blocked all incoming data which was not related to a connection which was initiated by my machine, although I had...

I agree, 1 timeslot is not worth all the hazzle. Whatever you choose, keep in mind the clocking of your local system...

Remote virtual queueing with IP-NIQ is very flexible: At the remote sites, you'll usually have (virtual) trunk group for incoming IPNIQ-calls. For this trunk group you create DNIS-entries pointing to CCTs (business as usual). Within the CCTs you'll use an "accept interqueue" step, followed by...

Hi, hopefully funny one: VMware Workstation 5.5 on XP SP2, two guests W2K3 Enterprise, SP2 Network was setup as "Host only", DHCP and NAT disabled. Host: 10.1.1.1 VM1: 10.1.1.10 (DC) VM2: 10.1.1.11 Everything netmask 255.255.255.0 Connections between guests are fine: ping, shares, join...

ALARM STATUS : RED"... the loop is not up. If it doesn't come up (check lights on card, too) after having disabled dch and loop, and cabling at your site is ok, then your telco is in trouble...

like nortelinsd said, don't worry. Just counters reaching their maximum value or beeing reported regularly. Obviously dch has processed 65535 setup messages since last rest of the counter, smells like an integer value...

When you define the schedule in RR, you can select the destination (windows, printer, export...) choose export and in the next dropdownlist you can select the desired format (i.e. excel, text or whatever). I'm with arznrchrd, this is old stuff, thus it produces only "old" excel files..

Hi, just my 2c about a DID for the ACDN. As other people already said, the choice is up to you. I like it to make things as simple as possible, but very often it makes sense to invest some work now to make things easier/smoother in future. For me it depends on the business and what kind of...

Hi, did you try something else on the port (another terminal / procomm)? If it doesn't, the terminal itself seemed to got stuck. There should be a key-combination or switch-on procedure to completely reset and initializes the terminal and(!) deletes the setup completely. After configuring the...

Hi Chris, we had similar issues with differences in time between multiple networked ACDs. Make Aspect implement a time-server client (NTP). Then you can use a PC with reliable clock as server. Perhaps this can sync its clock in a secure way with another official time server. Bye, Chris

I knwow, in UK, US and many other countries this is well organized... Something else came to my mind... Put every call in a dummy queue, perhaps let them wait some seconds before starting the dialouts. Then you could select the first target by number of calls in that queue. Then you could...

Hi, the call with trans_type 5 is the 3rd record of a call which experienced anti-trunk-tromboning. Don't know your setup, but this is what we had: 1) incoming call on TrkGrp 1 App 1, CCT1: Transfer to IVR on TrkGrp2 CDR: disposition=6, trans_type=1, app=1 2) incoming call from IVR on TrkGrp2...

Hi, at one site we use the length of ANI/CLI (0,<10,10,>10) to decide which of 4 sites to dial first. Works fine in germany... You could do some simple ANI-searches, in the different CCTs you set your variable to be used later on. The target locations give busy based on talking agents or calls...

Hi, if it is transfered back to the network via 0800-number and then again routed to your aspect, these are 2 different incoming calls which have nothing in common like a call-id(from point of view of the ACD). The first incoming call will have the field CFLAG1 = E (means terminated by...

we ran into similiar situations, where these calls were coming from different trunks too. But it was not an error in the Aspect or at the CO: It was a customer (or somebody else) who tried to give us some fun. He called our toll-free support number, made another call to the number and then...

Hi, at first be shure: the telephony stuff IS a very funny subject, indeed. Enjoy it ;-) OK, assuming your IVR sits behind the ACD, has no direct connection to the CO, the configuration of the ACD and the IVR are not customized for this question and there is nothing like CTI , then no channels...