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Hi, ok i ran thru the setup above on the operator console and set her extension 100 for remote forward. i forwarded that to an outside (answering service). the problem is now, only the one line goes to the answering service so now when a second caller tries to call, they get a busy signal. Will...

Hi, i have a Legend 6.0 Version v11.0. i am able to forward one of the lines to an answering service, however, if more than one call comes in at the same time, the caller gets a busy signal. How do you set this up so that any incoming call will be directed to the answering service when the...

do you happen to know the instructions on how to remove a line from a pool and then assign it. im not used to this system im used to the VOIP systems. i appreciate all the help and thank you

Thanks, will the extension still work after i renumber it? the extension is 119 so i rename it to 443-0021? does it need the area code.

Hi i have 4 lines coming in and all of them ring to the operator console. How do i program a DID so it goes to one of the extensions? Thanks

I get it now. it works!!!!! i had to add permissions to the line i wanted to remote forward. now i understand what the remote forward piece was. thank you all for your help!!!!

The goal im trying to reach is this > i want the office phone system to be like a doctors office. A reception will answer during the day, but when she is gone for the day, any calls that come into the office will be forwarded to an answering service. right now, when calls come in, they either...

Can you give me the steps to program this? i go into sys prog, extensions, remote call forward, it asks me to enter an extension, i put in 0 and hit enter but it never asks me for the outside number to enter so all the calls that come in are routed to an answering service.

it uses a PRI. im going to try the remote forward to see if that works. im assuming i do this at the operator console because that is the phone i want to forward to a answering service. how do i program a principle user so i can make the operator phone forward to an answering service?

we have a merlin legend phone system. how do i setup our phone system to perform like a doctors office. calls during the day are answered by a receptionist, but after hours, all incoming calls are forwarded to an answering service. i cant forward the operator console to an external number, only...