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  • Users: ehm
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  1. ehm

    How to display "Cover" on 6408D+ phones when busy?

    Both of the phones, 6408 & 6416, have the same coverage path "1". It is set the go to point point "h99" - voice mail. They 6408 phones do go to cover but with out the "Cover" appearing on the calling person's display Susan, I'm not sure exactly what the call appearances refers to. The Number...
  2. ehm

    How to display "Cover" on 6408D+ phones when busy?

    I am relatively new to phone switches and I'm looking for help on solving a problem. We have a Definity switch, version G3V7i.01.0.343.7. A branch office has a customer service group with about 16 CSRs. There are 2 models of phones, 6408D+ and 6416D+. The problem is that when someone...

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