Is this what you were talkling about?
’A’ agent login
’B’ agent logout
’C’ set Do Not Disturb (DND)
’D’ remove DND
’E’ set make busy
’F’ remove make busy
’G’ answer ACD call
’H’ answer non-ACD call
’I’ originate a call
’J’ agent status
’K’ agent group report
’L’ work timer start
’M’ work timer...
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