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SUPPORTDUDE I DEFAULTED THE DATABASE USING YOUR DESCRIBED HOW TO AND I RE-ENTERED THE ADMIN/PASSWORD SETUP , THEN I LOGGED INTO THE RCC CLICK ON CALL CENTER CONNECTION PAGE ENTER THE DEFAULT "CCRS" PASSWORD INFO , BUT I AM MISSING WHERE THE START DATE REQUEST RECORD IS INSERTED........? I...

ADDITIONAL INFO ON THIS BCM 3.6 CCR PROBLEM I HAVE FOUND OUT THAT THE BCM ONLY STORES 8 HOURS WORTH OF CALL RECORDS AND THAT IS WHAT NEEDS TO BE PURGED , NOT THE CCRDB RECORDS IN THE CCR . WE HAVE HIT THE 8 HR STORAGE LIMIT RESOURCE ONBOARD THE BCM ITSELF . SO HOW DO WE PURGE THE BCM OF THIS 8...

reply to subx Do you recall which patch in 3.6 corrected the download issue ? reply to supportdude Do you have the command prompt info in order to default the bcm call record database ?

THIS BCM 400 3.6 RCC USER HAS REPORTED THAT THE REPORTS FEATURE HAS STOPPED COLLECTING CALL RECORD INFO FOR THE ACD AGENTS AS OF APRIL 24 2008 , WE REBUILT THE ENTIRE RCC WEB HOST PC CLIENT AND THE CCRDB STOPS AT 95% COMPLETED ON BOTH THEIR PC HOST AND MY LAPTOP [ I SETUP THE LAPTOP AS A CLIENT...

You may have a conflict with dn580 , check your Application DNs and make sure that 580 is not in use , it could also be a AA setup issue but I assume the AA works for other DID lines , also 580 may be an inactive dn check there also .