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Thanks everyone, looks like I have my answers now. Hopefully I won't have to use this information again (i.e. won't have any more problems that I need to come to this forum about) but you know how it goes. Thanks again for everyone's assistance. Jennifer

So, it looks like her Call Transfer was indeed ON, though I do believe her when she says she hasn't changed so much as her greeting, let alone any settings, so I will chalk this one up to "ghost in the machine." Again, it's these little things that make me feel like an idiot, I should have...

Thank to both of you for responding. TouchToneTommy, I didn't think of it until you said you were confused, but yes, I guess the release and version information above is for the VM system, not the phone system. That is exactly the kind of simple thing that throws me as a user, it didn't even...

Thanks for the suggestion, I will double check in case soemthing reverted back without prompting. As of yesterday the DND button was correctly programmed and the voice mailbox was working properly. The mailbox still answers when the DND is not on and she simply doesn't answer the phone. I am...

So, I am not even remotely a programmer, however, as with many people in the non-profit world, have managed to become the person who handles the Voice Mail system. I am actually very good at (aka: not afraid to delve into the system) figuring out how to do things, however, I am coming up with a...