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Super thanks for the advice!!! I will take that up with the boss and see what they have to say. I will probably ask some more questions...if that is ok.... I did find the manual for the phone system finally after some serious junk detail. I will go over the manual and probably have a few more...

Thank you both for your responses. I still am baffled at the levels provided in other responses and didn't think this question was that difficult. I will approach this with our vendor as it didn't seem to take him all of 20 minutes to set one up. From that time frame I figured that the steps...

They have shown me some of the workings but, Im being tasked to document this for disaster recovery. I need to document the steps so that anyone can come in and get this done in short notice. In a disaster our vendor might be unavailable or overloaded with other customers. Monkey

Matworx cannot access the system at this time...Im trying to resolve that issue. I only use cat commands at this time, so if you can list all the commands and in what order I need to punch the buttons I would really appreciate it. Monkey

I need a step by step of adding a DTerm Series E phone to my NEAX 2000. The IT person left and took the knowledge with him and left us no notes. Thank You, Monkey