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Go to operator, positions, direct line, put in extension number, then press store all. System will reset and try again. didn't work....phone still not working as an Operator phone..

There is a thank-you on the 26th..........Yes it's on 1/5

Yes I had her try it and still no good....like I said before it worked on the operator phone...So what is next?

----- Site: Transfer. Captured: 09/02/08 ----- EXTENSION INFORMATION Extn SS/PP Type 213 1/ 5 4424LD+ CTI Link : No Alarms: ACTIVE Pool Access : Page Group : Primary Coverage : Secondary Coverage ...

I went to ext>more>ext status>entered ext...didn't like it...?

O.K. its now on port 5 .....but it still won't work....The phone thats on port 1 works...feature 32 hold.....does it need a restart?

They are 412 cards

If those are first four ports......Then it isn't....

Ext status is Grp call Supv

ess state

Thank you all...I have the agents and calling group on phone...but it still wonn't take the feature 32....

feature 32 does not work what am I missing?Can she be part of hunt group?

how do you program a specific # to ring on a button by itself on the operators phone.....It now rings with the main line...

thanks ....772 main group 773 overflow ----- Site: transfer. Captured: 6/9/2008 ----- DIRECT GROUP CALLING INFORMATION Group # : 770 Group Type : IntegrtdVMI Call Distribution Type : LINEAR PryAnn No. EXT # LABEL 1...

No...

Should anything be under support?

Thanks Tom..it doesn't have that...I have the calls going to a group and have it set for prompt based and time to go to overflow which has the 0perator in the group...still won't ring her phone.???

Thanks for the quick answer....group ring is under ???

merlin magix calling group if everyone logged out or busy ,want to go to operator,have her setup as a group cover ...no luck...any thoughts?