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Customer has an Avaya IPO 500V2 R9.1 They are using 9621 IP phone. Initially I was told when calling into a conference bridge the calls were being dropped after about 15 mins. Contacted the SIP truck provider. We reach out to the ISP and discovered the that the SIP /ALG was not enabled. We had...

Avaya IP Office R9.0 advance with VM Pro, Contact Store, CCR. VM Pro, CCR and Contact Store are on separate servers. VM to EM is working fine on the VM Pro server. From the CCR server I am able to send reports manually. It was sending auto reports and stopped. I have tried reinstalling...

Yes tried rebooting and no change

Ticked off Help...no change

Customer is coming off a 406v2 into 500v2 (9.0 service pac 2). If they would use visual voice this would be a non-issue and no one would have noticed. They don’t want to use visual they want to continue using the 406 way to retrieve messages by pressing the message button entering the extension...

Customer is coming or a Nortel which has this feature when calling another extension. Caller would receive a display update message (Busy) that the person they called is on the phone already. But call would ring threw as normal not going direct to voicmail. Is there anyway to dupe the same...

I currently have an IPO 500 set up with a Right Fax unit. It is programmed as an EM Tie and works fine. The client wants to change it from EM Tie to PRI NI2. When I change the setting in the IPO I am able to see the Right Fax however I am not able to send or receive faxes. Rightfax Enterprise...

I am having issue configuring IPO to Right Fax model TR1034 via T-1 connection. Inbound is fine however Right Fax is get 'Remote off hook' error when trying to go out. Bearer: Any Incoming line Group: 6 Incoming number: -91xxxxxxxxxx Destination: .