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  1. Stryker570

    Call center agent queuing

    Hello all, I have a customer who states: "If agent was 2nd place in queue to receive the next call, places themselves in Aux Work and returns to the Auto in state they are still 2nd in the queue to receive the next call." I am not aware of any way that this would happen. Supposedly this worked...
  2. Stryker570

    One way audio on outside calls using a 1692 IP conference phone

    I am having an issue with one way audio on external calls only when using 1692 IP conference phones. I upgraded the phone firmware to the latest version (1.4.2), but the issue has not been resolved. There are 9608 sets in the same gateway and network region that have no issues, internal or...
  3. Stryker570

    Medpro (2602) duplication and load balancing

    Thanks guys, I figured it out back in june. You can have one or the other but not both. The confusion arose from the customer stating that an Avaya design engineer told him it was possible. I should know better than to take a customer at his word for things like this. Stryker570 Some days you...
  4. Stryker570

    Medpro (2602) duplication and load balancing

    I have a customer who is changing their 2 2302 medpros for 2 2602 medpros and wants to set up medpro duplication and load balancing. They are running CM 3.1.4 and only have 2 medpro cards in the system. My understanding is that you can have either duplication or load balancing but you cannot...

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