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  1. SEESIX

    CALL PILOT

    I HAVE INSTALLED A CALL PILOT ON AN MCIS RLS 4.1 THE CALL PILOT IS RLS 3.1. I HAVE 2 AGENTS ANSWERING 3 LINES (NEW INSTALL} AFTER TAKING CALLS THE SYSTEM IS GIVING THE ALL AGENTS ARE BUSY MESSAGE BUT THEY ARE LOGGED IN, IF I LOG AN AGENT OUT THEN BACK IN MY CALLS RESUME. I THINK THE SYSTEM...
  2. SEESIX

    CALL PILOT WITH BASIC CALL CENTER

    I HAVE INSTALLED A CALL PILOT WITH CALL CENTER. HAS ONLY 2 AGENTS AND 3 LINES BEING ANSWERED. CALLS COME IN TO MY AGENTS AND AT TIMES CUSTOMERS ARE GETTING MY ALL AGENTS ARE BUSY MESSAGE, BUT THEY ARE NOT ON CALLS AND ARE LOGGED IN. DURING TESTING I FIND IF I LOG OUT THEN BACK IN MY CALLS WILL...

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