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  1. DataFromDross

    Uniphi Connect Freeze

    We ran into the same and other problems with Uniphi. The freezes were fairly infrequent...maybe 5/day with 200 agents running it, but we certainly didn't like losing those calls. I wish I could offer something helpful in the way of a solution but we ended up scrapping Uniphi and purchasing...
  2. DataFromDross

    How do i stop CustomView Director counting transfers?

    Sadly, hartwell is right. The only way I've found to stop Director from counting Transfers as additional calls is to have your agents use #8 transfers. This is due to the trans\disposition filters Director uses for its pre-programmed call fields. I can't recall the exact ones right now but...

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