We ran into the same and other problems with Uniphi. The freezes were fairly infrequent...maybe 5/day with 200 agents running it, but we certainly didn't like losing those calls.
I wish I could offer something helpful in the way of a solution but we ended up scrapping Uniphi and purchasing...
Sadly, hartwell is right. The only way I've found to stop Director from counting Transfers as additional calls is to have your agents use #8 transfers.
This is due to the trans\disposition filters Director uses for its pre-programmed call fields. I can't recall the exact ones right now but...
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