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  1. j00012

    Need to Understand Call-by-Call Report Output.

    NORM,DISC SRC: ABSENT this event is shown every time the agent hangs up the call. So the discription of your problems really is not related to the event. I am also researching a similar scenario you described. I am finding that the caller probably abandoned the queue, but the call was still...
  2. j00012

    Script review

    the last line is EXECUTE WAIT_LOOP
  3. j00012

    Activity and Not Ready Codes on a I2050 soft phone

    We use NOT READY CODES and everything is working, except I have 1 user that it does not appear to work for. We have several ACD groups and several different types of phones. The one user having problems is using a i2050 softphone and is assigned to an ACD that has only soft phones. At this...
  4. j00012

    Caller History on Call Manger 6

    I have a group of phones that are taking calls in a hunt broadcast hunt group. I have configured 2 hunt numbers per device and 1 Personal DN. They get multiple calls throughout the day, (around 400) into the hunt group. They would like to view only the information on their personal DN. Is...

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