Search results for query: *

I was wondering if anyone knows a website where I can get a Call Pilot Call Center installation manual? I had one, then lost it and cannot seem to find one. Thanks!

I have a customer with a BCM 50. For whatever reason, the line appearances for extensions don't show up on the phones they are programmed at. For instance, if someone at 221 is on the phone, it won't show in the display on 224 even though it's programmed to. Any ideas? Thanks.

I just replaced an old 8X24 system with a BCM 50 with 3.0 software. My customer had a Nortel Norstar doorphone hooked up to the old system. When I went to connect it to the new system, it doesn't work. The only thing that happens is when someone pages, I can hear it through the door phone...

I doubt that there are stuck buttons on every phone. I'm going out to this site tomorrow because now apparently when they do a F986, the extension only rings. This is messed up.

No it's not. Just a regular extension

It's not in the programming because this just started happening today. Also, it's happening on all phones. I'm having them reset the system before they leave tonight to see if that clears the problem.

I got a call from a customer of mine saying that when they go to transfer a call, it only goes to one certain phone. No matter what they press. If someone calls in and wants to be transferred to extension 21, it will go to 25 and it does this no matter what. The system is a CICS. I have...

I am going to be setting up a new paging horn with a new power supply to a customers warehouse. This site already has many horns already in place and I wasn't the one who put them in. Can anyone offer any insight as to how I should go about trying to install this? It's going to be part of a...

A customer of mine just called and said that she changed the greeting of the auto attendant, and all of a sudden when someone hits "0" for the operator, the voice says that the operator is busy and goes directly into voicemail instead of ringing the phones. This is an old system and I'm...

I have a customer that has a NAM. I have little experience with it but it seems pretty similar to the call pilot. My question is this: They requested a dial by name option, and I thought that it was the # key like the call pilot, but it turns out I was wrong. What needs to be done to...