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- Users: darkreverend
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UCCX Menu
Yes, Thank You. I've seen that and have looked over much of the documentation. It's a bit much for someone coming from an Avaya and ICM background. Not sure why they think the call flow audience are all java programmers. *scratches head* Anyway, I've figured out one of my issues was a simply...- darkreverend
- Post #3
- Forum: Cisco: Call Manager
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UCCX Menu
Hi, I come from and ICM and Avaya background and am a little taken aback at UCCX at the moment. I was trying to make what I assumed would be a 'simple' menu in UCCX. It does not appear to be a simple task. Our environment for this instance is PBX users. We are doing these basic types of calls...- darkreverend
- Thread
- Replies: 5
- Forum: Cisco: Call Manager
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How to track an unknow VDN/DNIS
Yes, we are sending these unidentified calls to an announcement. During our conversion to Avaya we were informed that we can not assign these calls to a VDN but only to an announcement. We have found no way to be able to count how many times an announcement is being played to gives us an idea of...- darkreverend
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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How to track an unknow VDN/DNIS
Can anyone share any information on how you can track andy unknown dnis to hit the avaya? For example, changes have been made to our Route IT plans, which will now send any defaulted call to a particular call center. At this time, not all VDN are built in this call center, so we do not know if...- darkreverend
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
