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Correct - I meant Expansion Interface boards are not supported. Mainly, I am concerned with the vendor stating that any remote EPN on campus should have a T1 for sync source for any analog line. They say that the IPSI's do not do a great job supporting analog

Currently on 3.1 with 8720's upgrading to 5.2. We also have an old Center Stage Switch with dual connectivity to campus EPN's via IPSI and Packet Interface boards. Initial meeting with vendor they told us that the remote EPN's need a T1 for a sync source for analog modem and fax lines. 5.2...

Thanks Susan - I'm looking at Split data. This a one off request for our internal HelpDesk. Typically, 50 percent of calls abandon is less than 30 seconds. Of course, our own employees are not patient. Thanks

ABNTIME/(ABNCALLS - ABNCALLS1) The above calculation is utilizing ABNTIME which is total time for all ABNCALLS. This calculation would inflat Avg Aban Time. I need to exclude ABNTIME in the first bucket.

Internal helpdesk is wanting to exclude abandon calls less than 30 seconds. Currently I have the Call Profile buckets set correctly with the first bucket set as 30 seconds for ABNCALLS1. I also need to exclude the Abandon time in bucket 1 for Avg Time to Abandon. The CMS database has...

I have a G3xV12 with an existing call accounting system. One of our bussiness units just purchased a CRM application and are requesting a second CDR link with "expanded" output format. My first output is set as "expanded". When administering the secondary output format my only choices are...

Thanks Mitch. Currently we do not use a SIP server. All phones utilize H323. I've worked with Cisco Call Manager in the past with H323. I would beleive it can done but would like to test functionality. Thanks

Where can I find the TFTP file for Cisco 7940 running behind an Avaya 8720?

Does anyone know how many simultaneous skill groups ICM V7 can queue a caller?