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  1. rosspe

    DNS record

    Hi there, I have a really annoying/strange problem with a DNS record. We have a new server (created in VMWare) that has been set a static IP address of 172.16.1.x The dns record was created on our DC. Every other day this record changes the IP address to a different one on our DHCP range. I...
  2. rosspe

    Witness - calls not recording

    Thanks for all this. I thought I had checked everything on the networking side but last week I double and treble checked. I found one of the switch ports connected to the AES server was incorrectly configured; albeit only a slight misconfigure. When this was changed all the faulty ports on...
  3. rosspe

    Witness - calls not recording

    Thanks Craig, I have checked the the agent IDs and extension numbers. All are in the correct COR and have the 'can be service observed' option filled. If it's any help on the web admin page of ContactStore many of the port states show as faulty. During the day only a handful display...
  4. rosspe

    Witness - calls not recording

    I am having real problems with my Witness. We have 17 agents being monitored but for some reason only a handful seem to get picked up. I estimate that only 40 percent of calls are being recorded daily. It is almost like the witness softphones are unable to monitor the selected range of...

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