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  • Users: entdk
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  1. entdk

    Can we get visibility of calls in a queue?

    We have a pretty straightforward setup here on the BCM400 with one call queue directed to our receptionist. At times the call queue can reach 6-7 callers resulting in a 15minute wait time. Does anyone know whether it is possible to get some visibility into who is sitting in the call queue (by...

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