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During 9-5:30, we have a receptionist who will answer all calls, but anyone can pickup the main line from their extension if they need to. 5:30 to 6 (and 8:30-9am) Evening Ringing via Service mode kicks in. This is set to go to about 5 other DN's. 6-8:30 Night mode, Service mode uses an info...

There are about 5 DN's within the ringgroup. Each of them have fwd to 500 on busy or after x number of rings. Thats how the users need it to work throughout the day, as obviously if they are on the phone, they want it to go to their mailbox. No-one uses f984 after hours (5:30). Are you saying...

Right, upon further investigation, it turns out that the messages are being left in the 5:30 - 6 "evening mode", not in the "night mode". Night mode works perfectly. After I finally got the users to tell me when it happens (....) what happens between 5:30-6 is the phone rings once'ish on the...

OK, I'm really confused. I haven't done anything other than test the system. For me, it worked stright away, went to the correct message box. I even tried ringing on 2 separate lines at once and again got the correct message. Why would it occasionally then go to the wrong box?!?

OK, the ring group was set to 500. What should it be set to, in order to just get the automated message?

Does anyone have any ideas as to what I can do to remedy this?

Ok, I didn't set it up to start with, it was the BT engineer who installed it all. This is the scenario. At 5:30pm the auto-attendant switches to "evening mode", whereby it sends all incoming to a ring group. This works perfectly. At 6pm it switches to night mode. This is where it is set to...

Our main switchboard number is set via auto to go to an info mailbox, saying when we are shut after 5:30pm. However, instead of going to this, it goes to a certain users voice mailbox and he gets loads of voicemails for everyone in the firm. Any clue as to what I am doing wrong?

Is there a way to tell how long someone has been on the phone to certain numbers? Basically we want to find out how long an employee is spending chatting to her mates...