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Our agency is planning to buy an IP500 system (currently using IP406) I'd like to ask the group a few questions about the product and its future: 1.What is your experience with the IP500 system? Is this a good product, reasonably stable, works the way it's supposed to, etc? (The ED wants some...

Is there any difference between the Avaya 5410 and 5410D and/or 5410 D-N? Are there different models of the 5410, or is it all the same phone? Thanks, Bill

I had this happen once, I deleted the port, using Manager, to solve it. It was an IP406, but could be the same solution in IP500. Bill

A TTY machine does not automatically send a tone, but users usually press a few keys, so I'm working on the assumption that there will be sounds/tones that I would like the IP406 or VoiceMail Pro to recognize. This is a line for the general public, so we would not have a list of who is...

Could you tell me more? Has anyone else heard this? Is there an official statement from Avaya or is this information from a BP? Bill

Is anyone using IP406 or IP500 to answer TTY/TTD calls for the deaf? If so, could you tell me how you have set up your Avaya system to do this? The first step is to recognize the TTY tones as a TTY call. VoiceMail Pro handles faxes very well. There is a "phone tree" option in VoiceMail Pro. In...

Sometimes people ask questions in weird ways. People think it works however they understand it. The job of a technical person is to explain how the system really works and how you can get the result they want, but maybe by setting it up differently. Possible answer: Make Joe a member of Hunt...

Is there a way to get visual feedback on the phone to tell a user if they are logged into a hunt group? The users in our call center log into 3 hunt groups. I set up 3 buttons (4412D) to log in and out of the hunt groups. It works, but, it doesn’t give any visual feedback, to let people know...