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  1. luckyme2

    Monitoring prob NP with CCM

    @iptuser55 : Problem was in CCM. Sets were NOT in monitoring mode although sysadmin said so. (checked with help from Nice Support)
  2. luckyme2

    NICE perform 3, sp4

    What kind of recording is it ? Active or Passive Voip ? or other ?
  3. luckyme2

    Monitoring prob NP with CCM

    Checking along : After being able to have a look on the CCM : 9418 is not an extension. There is extension mobility so the link is the device profile. Set is a 7940 model. On CCM, 9418 is monitored (got a MAC). On Nice, 9418 is not monitored.As seen before. On TSP (Cisco driver to connect...
  4. luckyme2

    Monitoring prob NP with CCM

    Have customer with NPR3 with CCM TAPI. Nothing but probs since install.CCM with TAPI interface.Monitoring doesn't seemto work for all sets. Example error : Warning 25/11/2009 11:01:28:534 PABX Manager 47B4 LinkHandler # 51 ::ChecksRequestValidation - Expect to get CM_RST_MONITOR_DEVICE but got...

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