I have a CS1KE and I'm not using any call center application just switch ACD.
The queue in question has SDNB = No and NCFW defined with a DN
Problem to resolve:
With only 1 agent logged in and using their Secondary DN (personal line), the next ACD Caller that hits the queue only hear ring...
Let me start by saying I'm not an electrician, nor a wiring guru, I've just inherited additional responsibilities do to downsizing.
We currently have a Dees Communications 8 trunk power fail bypass unit, model 154. This unit uses ground start lines. I'm trying to find how best to test that...
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