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These are softphone stations by the way that I need to transfer.

We have had a number of dropped calls being reported by agents (around 4 in sequence to each agent). Not able to find out any caller details within the time it takes to drop. I've run a few system reports to check trunk groups and all appear to be showing ok as well as all boards/ports...

Thanks for that - however..... I can't have all 6 extensions ringing together. I want the call to route to each in a particular order as some of the people are only included as emgy handlers. Is there no way of doing this as well as what you mentioned with a coverage answer group?

Hi, I know there's quite a few threads on this, but I can't seem to find one to resolve the problem I have. I've setup a coverage path to route to 6 extensions (which are 6 agent pin numbers). The last extension is actually the original agent pin number which i want the call to route back to...

We have an Avaya Definity system, and were originally able to send replies back to customer emails via the system. There are different markets all using the same Avaya email server. However, only 1 site currently has this problem. Problem being is that whenever we choose to 'reply' (send) and...

Hi Susan Thanks for your help. I'm still completely confused as it won't work. [ponder] Here's a copy of the original vector before the above request: 01 wait-time 0 secs hearing silence 02 # This is the call flow that plays the Welcome message for the UK 03 # Check to see whether...

Thanks for this What about if I needed to slow the call volume down to the external company by maybe holding the calls here for a bit longer than usual (maybe from 18 to 25 seconds)? or if I needed to completely stop the calls going to the external company? These are two main things that we...

Hi all I'm trying to amend one of our vectors to make sure that if: a. no agent is logged onto the skill (or pin number 1039) b. agent is logged on but not available to take a call that the call will then route (after 8 seconds) to an external voicemail box on a divert dial number. As I'm...

On our old system, we used to have a set of telescripts that could be activated whenever needed (would take 2 seconds to activate them live. This was based on a Rockwell system. Based on call flows - on our main lines, we used to have 4/5 scripts ready to activate. 1 - when external co...

Thanks, I'll add it onto that forum now... [thumbsup]

Hi We've just installed Avaya at our centre and are nearly ready to go-live next month. However, we've hit a problem with being able to manage our call volume that gets sent to an external number off our VDNs. We have a number of VDNs that send calls after an 18 second delay of checking for...

Hi We've just installed Avaya at our centre and are nearly ready to go-live next month. However, we've hit a problem with being able to manage our call volume that gets sent to an external number off our VDNs. We have a number of VDNs that send calls after an 18 second delay of checking for...