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How does Nice work in a Voip environment?
there are few ways to record VoIP: 1)passive, by configuring the network with spann / mirroring session, transfering the phones or Media gateway to the recording NIC within the VoIP Logger, (IP packets) 2)active, such as Avaya DMCC / CMAPI, Cisco Active, Nortel DMSIP - the packets will send to...- Ramati
- Post #2
- Forum: NICE Systems solutions
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Nice Perform services & PROXY
some how the locate service is not working - where do I need to change / configure? it is proxy some thing... thanks for your help 2008-09-21 15:55:28,453 [1964] ERROR; [ServiceHost.RegisterService] Failed to Initialize Service: LocateService System.Net.WebException: The underlying connection...- Ramati
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- Replies: 0
- Forum: NICE Systems solutions
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No Sound on recordings
how the CLS getting the new Phone IP? is it total or selective? if total - is the Total VoIP handler installed / runnning? run a sniffer to make sure the signal are send to the CLS sniffing NIC are the IP phone new models? the new sends only once signal - if the CLS missed it he will never get...- Ramati
- Post #7
- Forum: NICE Systems solutions
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No real time call data
Hi, verify that the extension you want to get CTI event are part of the nicecti group verify that the ACD / hunt / skill / VDN are monitored withing the CTI driver make sure the agent login into the phone with the corect VDN/ACD/SKIL etc- Ramati
- Post #2
- Forum: NICE Systems solutions
