Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. starr0stealer

    ECHI producing zero bit files and not transferring

    System Environment Details: CMS v13.1 installed on the Sun Netra 210 ECHI Converter 3rd party install on Ubuntu 9.04 http://echi-converter.rubyforge.org/ We are working to meet a few client needs to provide full reports containing call details. We have found in our system there are two...
  2. starr0stealer

    Phone/Workstation Screen pops - Caller ID

    No the Pop up is threw a program called "Agent" Its part of CCE "Contact Center Express" http://www.avayacontactcenterexpress.com/ Its more of an addon to the system basicly. It will allow for a popup of the 'name' of the VDN and split/skill of the call. We are trying to do this, but with a...
  3. starr0stealer

    enabling Call Record table (call_rec)

    We are wanting to build out a report to take true call backs, repeat customers. I was looking into (inside Avaya CMS Supervisor R13) Tools\System Setup\Data Storage Allocation On the bottom, Number of call Records, is set to 0. When I enabled it, clicked modify, it stated The modify request...
  4. starr0stealer

    Phone/Workstation Screen pops - Caller ID

    Ok, we have the pop up throw a first window to show us the DNIS and DN being passed during the call. When the Phone calls, the DNIS somehow is the phone were calling, and the DN is the phone were calling from.
  5. starr0stealer

    Phone/Workstation Screen pops - Caller ID

    We are trying to setup screen pops and Caller ID. So that when our Management calls an Agent directly, it will display the name or message inside the database. We can succuessfully add them for VDNs and the screen pop works, but when we add our Ext. and attempt to pop the screen it doesnt...

Part and Inventory Search

Back
Top