System Environment Details:
CMS v13.1 installed on the Sun Netra 210
ECHI Converter 3rd party install on Ubuntu 9.04
http://echi-converter.rubyforge.org/
We are working to meet a few client needs to provide full reports containing call details. We have found in our system there are two...
No the Pop up is threw a program called "Agent"
Its part of CCE "Contact Center Express"
http://www.avayacontactcenterexpress.com/
Its more of an addon to the system basicly.
It will allow for a popup of the 'name' of the VDN and split/skill of the call.
We are trying to do this, but with a...
We are wanting to build out a report to take true call backs, repeat customers.
I was looking into (inside Avaya CMS Supervisor R13)
Tools\System Setup\Data Storage Allocation
On the bottom, Number of call Records, is set to 0.
When I enabled it, clicked modify, it stated
The modify request...
Ok, we have the pop up throw a first window to show us the DNIS and DN being passed during the call.
When the Phone calls, the DNIS somehow is the phone were calling, and the DN is the phone were calling from.
We are trying to setup screen pops and Caller ID. So that when our Management calls an Agent directly, it will display the name or message inside the database.
We can succuessfully add them for VDNs and the screen pop works, but when we add our Ext. and attempt to pop the screen it doesnt...
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