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Ok I understand what you're saying here. We would like to avoid service observing and use conferencing.

In House.

Well we are using the DMCC method. Call comes in to an agent. We need the system to conference in a virtual softphone and then redirect the audio to a server. We can do all the steps manually and get it to work. We can't seem to automate it. We need to automate the part where the system...

Has anyone managed to get this to work? We are trying to get it going and are so close yet something is missing. We can do the process manually, register softphone, recieve call and conference softphone, get recording, but we obviously need to do this automated and can't seem to get that to...

I know this has been asked before but I just don't see an answer to it anywhere. I was told a while back that Avaya was working on making IP Agent for Citrix work in Road Warrior mode. Does anyone have any information on this? Any idea when the anticipated release might be if they are working on...

Thanks for the response. Could Digium's cards be used for this? We already have some of those? I'm using a couple for IVR with Asterisk right now.

I would be thrilled if you could help me with the same thing. This is one area I seem to be having a problem getting a grasp on. It would be very much appreciated. ksavoyatnovo1dotcom Thanks

We would like to implement single step conferencing to use as a call recording solution. We have spare station licenses and room on our Medpro boards. There is very little information out there descibing how this is set up. How are the stations administered? I know we use CTI to do the...

I have 5 4612 IP phones that I've set up and I've noticed that they keep re-registering with the switch over and over again. One time it is every three seconds, then I reboot the phone and this time it's every 57 seconds. It's always somewhere under a minute. I have updated the firmware to the...

We migrated from Nortel last August and there is a feature Nortel had that I'm wondering if there is a way to do this in Avaya. Here is the scenario. We have lots of skills assigned per agent (As many as 50 in some cases), occasionally we need to "dedicate" an agent to one particular skill for...

We have our agent phone displaying the ANI and VDN name. When we get a call that does not have an ANI with it, it displays the trunk name and number. Is there any way that we can display the ANI if it is available yet not display the trunk and channel if no ANI. The problem is when it displays...

dpsmith00 I agree with your assessment. I have only had this with ACD agents and never with non ACD phones. We were starting to wonder about dirty power to the phones and are looking at a POE switch to test. I'm not convinced this is the answer either as I believe some here experiencing this...

We have the same issue with firmware 2.8. I have three locations of agents all saying the same thing. They've had them lock up while on calls (The call continues but the phone is unresponsive), after setting phone to either Aux or ACW. They tried to get back to Auto-In and the phone won't...

Yes we thought of that but some clients have many VDN's pointing to the same skill and want it broken down by VDN. We have one that has 900 toll frees all pointing to one VDN. Thanks any ways though.

That's what I thought. Just wanted to confirm. Thanks

When CMS reports on the VDN call profile when does the time start to peg? Does the time start counting when the call hits the VDN or when the call is presented, to a queue or extension? We are trying to set up a profile on a VDN that has a 45 second message played to the caller. We want to mask...

We are looking at needing a way to direct certain outbound calls out specific trunks. One way we thought of would be to use a second ARS Access code. So for most calls dial 9 and the number but for these dial 8 and the number. Problem we have is when we tried to add 8 as the second access code...

We have issues with phones locking up in Aux mode. The agents place themselves in Aux mode for various reasons and when they try to take themselves out of Aux the phone is non-responsive. YET, CMS sees them as in service and starts sending calls to them. There is no way to answer these calls as...

That was it. Great! Thanks for the help. I had it set to 'y' thinking it had to be set to something. Set it to 'n' and now it runs. Thanks

I have started working with timetables and I am trying to build a timetable that will change skills on agents. When testing this I get a failure and the message: Task 1 of 1 was unable to complete. Reason: Feature not enabled on switch. Anyone know which feature? I can't find anything anywhere...