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To the users mailbox Jackie

Yes I am feeling a bit dizzy about now. I did unplug the phone and no change. I need to see if we have a different model on site to test that theory. All the other stuff is beyond what I know how to do. Is finding an available port and making the necessary changes fairly easy to explain or am I...

You guys are awesome, thanks for your time. The phone is a M7310 (10 bottom buttons). The two buttons I am referring to are 2nd and third from the bottom far right. When I do the F*0 both lines give me the same information: 2327 Trish, when I press View it says Port 114. Hope this helps.

I do beieve she has the two lines. When the second call comes in it quick flashes the arrow on that second line, then goes to VM. When I check the buttons (F*0)they both indicate they are on port 114. I know on the newer Nortels there is an option to forward to: None or VM #, does this older...

Thanks Nortarboy125, the DND on Busy is set to N. Must be something else, just not sure what. Jackie

I found it! She is on line 114 and I change from the line from Not Assigned to Appear & Ring. I tested and the second call is still going directly into VM. Any ohter ideas? Jackie

Thanks curlycord, can you provide a bit more detail on what comes after the Line Assignment? I do not see anything about ring and appear. Thanks Jackie

Hello, I am new to telecom and need to make a change to a user’s phone. We have an older Nortel system VM 2.20 (no terminal and sets). We do not have DID all calls are transferred from our front desk. I have one user that has 2 line, however when she is on the phone and gets a second call it...