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Route to another number if no answer
Then you should create an hunt-group with the created coverage path and you configure it in route-to field number. Regards, Spanish VoIP engineer.(Avaya, Cisco and Asterisk)- Jaimediez
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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Route to another number if no answer
Hi Inter778, Have you EAS (Expert Agent Selection) enable in your system? There are two differents answers if it´s enabled or not. Regards, Spanish VoIP engineer.(Avaya, Cisco and Asterisk)- Jaimediez
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Route to another number if no answer
Hi inter778. Of course, you can do this. First of all, you should check if you can enable Coverage of calls redirected Off-Net with "change system-parameters coverage-forwarding". Standard remote coverage allows you to send a call to an external number but does not monitor the call once it...- Jaimediez
- Post #2
- Forum: Avaya: CM/Aura (Definity)
