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I cannot access Feature 983 (It says inactive feature) on a BCM 400. The Voice Mail is working fine everyone can log in Feature 981 and check there VM. https://files.engineering.com/getfile.aspx?folder=5441d151-38b4-475d-8419-4b30b154324e&file=IMG_1224.jpg

I have a customer with an MICS with 6.1 software they have PRI T1 with a Services Cartridge. The customer is experiencing clinking when they make or receive a call. Verizon is looking into the issue. The customer wants me to swap out the T1 card to see if that fixes the problem. I need to...

I'm trying to Log into F983 with a BCM 50 by pressing Feature 983 738662 266344 I will not let me in. Any ideas? Thank you,

I have a customer with a MICS with 6.0 software where I installed an ATA device for a Cordless Phone. The Cordless phone works fine you can make and receive calls. I programmed 2 Answer DN's to ring at the cordless phone, but the Answer DN's will not ring the cordless phone. Are Answer DN's...

Yes they are not paying us as well. I should have Goggled them before we did the work. There Google reviews are terrible.

Can telco lines Appear and Ring on a T24? I have a customer with a M7324 that has 10 Pots lines that Appear and Ring they want to change this phone to a T7316 but only 7 lines will Appear and Ring on the T7316. I was hoping to install a T24 for the other 3 lines. Thank you,

I have a Norstar account that has been hacked. Other than building a restriction blocking 011 (international calling). Should I do anything else to stop this from happening again? Thank you,

I will try an older RAD. If that doesn't work I will upgrade them to 7.0. Thanks for your help curlycord

You state you are trying to complete a RAD Firmware update. I have never done that, but I have used my laptop with a RAD using Norstar Remote Utilities hundreds of times to back up/restore systems/Browser Tool. What exactly are you trying to do with the RAD? The cable I use to connect from my...

I have an account with a CICS running 4.2 software. The previous telecom vendor changed the installer password from 266344 to something else. I thought no problem I will get my laptop and hook up a Rad and change the password back to 266344. When I try to connect using my laptop with Norstar...

Thanks for the info. I'm going to install tomorrow, but I'm a little confused on how to wire it at the station end. The Norstar port is wired to the telephone jack on the Blue pair (Pins 3 and 4 on the jack) Do I have to use a 80A, B Connect etc or can I cross wire the output from the power...

Is the SAPS power supply the same as you would use to power a CAP module on a M7324? Thank you,

I have a T7316 that is 2000 feet away from the MICS KSU, it works but it is going up and down. I think it's a distance issue and I have heard you need to power up the port. If true what type of power supply do I need and how do I wire it? Thank you,