Does anyone have a standard MS SQL query to summarize call stats from the call detail table? Is it possible to take into account network interqueue calls and an intermediary auto attedant or do these need to be separated out?
Offered
Handled
Abandoned
Handled with in service level
Talk Time...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.